LIFE CYCLE SERVICES

Reducing Downtime, Increasing End-User Satisfaction and Controlling the Cost of Providing Uninterrupted Access to your Applications and Services

The challenges, complexity and costs associated with keeping computing systems up and running has skyrocketed in recent years.   With mission business activities and applications continuing to migrate to computer networks,  (by some measures as much as 70% of business functions)  resolving issues in a timely fashion, satisfying the needs of busy end users, and keeping the computing environment operating efficiently is increasingly causing considerable strain on business and support staff.

VamDam Technologies brings to our business clients a fair witness partner for complete information technology management and support. VamDam Technologies Life Cycle Services when bundled with desktop and network solutions, leverage our core competencies and competitive advantages across the entire spectrum of the I/T landscape.

VamDam Technologies Operations Management
VamDam Technologies partners with our clients by assuming full responsibility for management of the client's help desk, network management functions and infrastructure operations for the desktop environment.… more

VamDam Technologies Life Cycle Services
VamDam Technologies Life Cycle Services offers a comprehensive array of services that increase system availability, raise end-user satisfaction and productivity, sharply reduce "per seat" support costs, and free the client's support staff to focus on strategic business operations and activities.

VamDam Technologies Remote Enterprise Management Services
VamDam Technologies Remote Enterprise Management Services combine proven operational processes, technical knowledge, "best of breed" tools and exceptional human resources. This formidable combination is then trained on both network problem resolution and network performance. The result is high network availability, greatly improved problem resolution and increased performance... more

VamDam Technologies Asset Management
VamDam Technologies Asset Management Services creates order out of chaos. Handicapped by the lack of accurate, up-to-date information, I/T clients face out-of-control costs related to Y2K compliance, lease tracking, maintenance contracts, software licensing, property taxes, and a host of other issues... more

VamDam Technologies Maintenance and Warranty Services
Down time is 100% non-productive. To keep end-users up and running, VamDam Technologies Maintenance and Warranty Services provide both preventive and remedial repair services for most major manufacturers of servers, desktop, laptops, network equipment and peripherals... more

VamDam Technologies Installation Services
Delivered on-site anywhere, VamDam Technologies Installation Services provide installation of the client's computer equipment and peripherals. Centrally coordinated, this service drives greatest value when combined with VamDam Technologies Procurement and Asset Management Services.

VamDam Technologies Moves/Adds/Changes
VamDam Technologies MAC Services streamline and optimise the on-going process of moving/adding/changing computer equipment and peripherals. The service is an ideal companion to VamDam Technologies Asset Management or Maintenance and Warranty Services designed for your I/T environment.

VamDam Technologies Deskside Support
For operating system, application or network problems that cannot be resolved remotely by our Phone Support Center, VamDam Technologies Deskside Support Service provides technical resolution by a qualified field engineer at the end-user's deskside, on any issue, without finger pointing or blaming other support organisations.

VamDam Technologies Server Support Services
Proactive and reactive support for mission critical servers. With this option we provide consulting, network problem management, maintenance, and remote and onsite support into a comprehensive management and support solution... more

VamDam Technologies Application Support
Remote support for more than 200 popular software packages. There are three fully customisable support options: standard applications, secondary applications and proprietary applications.

VamDam Technologies Network Operating System Support
VamDam Technologies NOS Support is a telephone-based second set of resources for the client's network support team. These services provide NOS troubleshooting, problem determination, problem duplication, problem analysis, and problem resolution for either the client's internal network personnel or an on-site VamDam Technologies engineer.

VamDam Technologies Supplemental Staffing
VamDam Technologies Supplemental Staffing provides trained, experienced VamDam Technologies professionals to cost-effectively provide you with I/T staff or to augment your existing I/T staff in the areas of hardware and software troubleshooting, maintenance and support, asset management registry and tracking, technology procurement, and help desk support.


ADDITIONAL DETAIL REGARDING ABOVE SERVICES

VamDam Technologies Operations Management (additional)
VamDam Technologies partners with the client by assuming full responsibility for management of the client's help desk, network management functions and infrastructure operations for the desktop environment.

Operations Management includes:

  • All VamDam Technologies Life Cycle Services
  • Optional Procurement and Professional Services

VamDam Technologies Operations Support - A complete, partnered desktop support services solution. VamDam Technologies becomes a single-source provider of desktop support services for clients wishing to maintain control of their network and help desk functions.

VamDam Technologies Operations Support Services includes:

  • All VamDam Technologies Desktop Support Services
  • A basic Asset Management package
  • VamDam Technologies Procurement Services
  • Optional VamDam Technologies Professional Services, Applications Support, and NOS Support

 

VamDam Technologies Remote Enterprise Management Services (additional)
VamDam Technologies Remote Enterprise Management Services combine proven operational processes, technical knowledge, "best of breed" tools and exceptional human resources. This formidable combination is then trained on both network problem resolution and network performance. The result is high network availability, greatly improved problem resolution and increased performance

VamDam Technologies Network Problem Management - Daily monitoring, problem detection, diagnosis, fault isolation and repair coordination.

VamDam Technologies Network Performance Management - Measurement of discrete variables to ensure the network meets or exceeds performance standards.

VamDam Technologies Systems Management - Remote management of the client's servers, including configuration, security, change control, problem management and performance management.

 

VamDam Technologies Asset Management (additional)

VamDam Technologies Asset Management Services create order out of chaos. Handicapped by the lack of accurate, up-to-date information, I/T clients face out-of-control costs related to Y2K compliance, lease tracking, maintenance contracts, software licensing, property taxes, and a host of other issues.

VamDam Technologies Asset Management Services provide hard information that is the first step in controlling support costs and optimising the I/T environment. In addition, this information can be researched on both tactical and strategic levels.

Eight service offerings, administered via a four-stage approach, assure "best in class" enterprise asset management.

VamDam Technologies Asset Management Implementation Assessment - Infrastructure assessment and recommendations for proper asset management.

VamDam Technologies Asset Management Planning - Strategic, goal-driven planning and consultation that defines the scope of the client's asset management program.

VamDam Technologies Asset Registry - The taking of physical inventory, asset tagging, PC scanning and installation of tracking software.

VamDam Technologies Enterprise Asset Management Platform - A hardware and software system installed and electronically populated with asset registry data for capturing and displaying on demand financial information, procurement details, leasing and maintenance contracts, and more.

VamDam Technologies On-Going Tracking - On-site management to maintain accuracy and consistency of MACs, redeployment and disposal, produce reports and perform on-going quality audits.

VamDam Technologies VTCO Analysis - A series of integrated activities for identifying and taking advantage of opportunities for TCO reduction.

VamDam Technologies I/T Metrics and Balanced Scorecard - A compliment of eight key metrics for establishing a baseline for performance of I/T deployment within an enterprise and measurement of performance against that standard.

VamDam Technologies Asset Remarketing and Disposal - Assessment of the client's excess or obsolete assets and recommendations for disposal, redeployment, refurbishing or re-marketing.


VamDam Technologies Maintenance and Warranty Services (additional)

Down time is 100% non-productive. To keep end-users up and running, VamDam Technologies Maintenance and Warranty Services provide both preventive and remedial repair services for most major manufacturers of servers, desktop and portable computer equipment, as well as network equipment and peripherals utilised in the distributed computing environment. The services cover both in-warranty and out-of-warranty equipment. Various service levels are available.

VamDam Technologies Depot Repair Services ensures that both in-warranty and out-of-warranty equipment and peripherals, especially portable computers, are returned to service in a timely fashion. There are two levels of service: overnight Hot-Spare Exchange Plus for critical, overnight replacement needs and Repair and Return Plus for less urgent service requirements.

VamDam Technologies Server Support Services (additional)

VamDam Technologies Standard Server Support - Proactive and reactive support for mission critical enterprise servers. It provides consulting, network problem management, education services, maintenance, and remote and onsite support into a comprehensive management and support solution.

VamDam Technologies High Availability Server Support - VamDam Technologies unique solution for high availability combines proactive and reactive services from VamDam Technologies and Hewlett Packard that create a market-leading, comprehensive solution for mission critical servers running Microsoft Windows NT®. This solution assures highest levels of network and server up-time